jatbaz Privacy Policy

Introduction

jatbaz ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all individuals who use the jatbaz website and services at jatbaz.com. This Privacy Policy ("Policy") sets out in detail what personal data we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you have in relation to your data.

This Policy applies to all users of the jatbaz platform, including registered players, visitors who browse the website without registering, and individuals who contact our support team. It applies to personal data collected through the jatbaz website, mobile browser interface, live chat tools, and email correspondence.

By registering a jatbaz account or by continuing to use the jatbaz platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside the jatbaz Terms & Conditions, which govern your overall relationship with the platform.

If you have any questions about this Policy or about how your data is handled, please contact our support team at [email protected] at any time.

Personal Data We Collect

jatbaz collects personal data that falls into the following categories. We collect only what is reasonably necessary for the purposes set out in this Policy.

Registration and Identity Data

• Full legal name as it appears on government-issued identification
• Date of birth (used for age verification — you must be 18 or older)
• Mobile phone number registered in Bangladesh
• Email address (if provided during registration or support contact)
• Username and encrypted password
• Copies of identity documents submitted for KYC verification, such as your National Identity Card (NID) or Bangladesh passport

Financial and Transaction Data

• Mobile financial service account identifiers (e.g., the bKash or Nagad number used for deposits and withdrawals)
• Bank account details where direct bank transfer is used (City Bank, BRAC Bank, Islami Bank)
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Account balance history and bonus transaction records

Gaming Activity Data

• Records of all bets placed, games played, and wagers settled on the jatbaz platform
• Game session durations and frequency of play
• Sports betting markets accessed and betting history
• Bonus offers accepted, wagering progress, and bonus settlement records

Technical and Device Data

• IP address at the time of login and at the time of transactions
• Device type, operating system version, and mobile browser type
• Approximate geographic location derived from IP address
• Session logs, page views, and interaction events on the platform
• Cookie identifiers and similar tracking data (see Section 7)

Communication Data

• The content of support messages sent by you to jatbaz via email or live chat
• Records of complaints, disputes, and their resolution
• Responses to surveys or feedback forms where voluntarily completed

Responsible Gaming Data

• Any deposit limits, session time limits, cooling-off periods, or self-exclusion settings you apply to your account
• Records of responsible gaming tool activations and deactivations

How We Collect Your Data

jatbaz collects personal data through the following methods:

Directly From You

The majority of the data we hold about you is provided directly by you during the registration process, during KYC verification, when you make deposits or withdrawals, when you contact our support team, and when you configure your account settings including responsible gaming preferences.

Automatically Through Platform Use

When you access and use the jatbaz platform, our servers automatically record technical data including your IP address, device information, browser type, pages visited, and session duration. This data is collected passively through standard web server logging and, where applicable, through cookies and similar tracking technologies described in Section 7.

From Third-Party Service Providers

jatbaz may receive data about you from third-party payment processors (such as bKash and Nagad gateway operators), identity verification providers, and fraud prevention services. This data is received only as strictly necessary to complete transactions, verify your identity, or assess fraud risk associated with your account.

From Public Sources

In limited circumstances, jatbaz may supplement the information it holds about you with data from publicly available sources, including public records, where this is necessary for fraud prevention, legal compliance, or responsible gaming obligations.

How We Use Your Data

jatbaz uses your personal data for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.

jatbaz does not use your personal data to build individual marketing profiles for sale to third parties, nor do we use automated decision-making processes that produce legal or similarly significant effects on your account without human review.

Legal Basis for Processing

jatbaz processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is required to deliver the services you have contracted for when registering a jatbaz account — including account management, payment processing, and game delivery.
• Legal obligation: Certain processing activities, such as KYC identity verification, age verification, and the retention of transaction records, are required by applicable law and regulations governing online gaming and financial services.
• Legitimate interests: jatbaz processes certain technical and behavioural data on the basis of its legitimate interest in operating a secure, fraud-free, and responsibly managed gaming platform — provided that these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as a legal basis for processing (for example, for optional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected].

Data Sharing and Disclosure

jatbaz does not sell, rent, or trade your personal data to third parties. We share your data only in the limited and specific circumstances described below:

Payment Service Providers

When you deposit or withdraw funds, relevant financial data is shared with the payment service provider handling the transaction — for example, bKash, Nagad, Rocket, or the relevant bank. These providers process your data solely for the purpose of executing the payment and are bound by their own privacy policies and applicable financial regulations.

Identity Verification Providers

To comply with age verification and KYC requirements, jatbaz may share identity documents and related data with third-party verification service providers. These providers are contractually required to handle your data securely and use it only for the specific verification purpose for which it was shared.

Game Technology Providers

Game studios and technology providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive certain technical session data necessary to deliver their games to your device. This data is limited to what is technically required and does not include your full identity or financial information.

Fraud Prevention and Security Services

jatbaz may share IP addresses, device fingerprints, and behavioural signals with third-party fraud prevention services in order to detect and prevent account fraud, bonus abuse, and money laundering activity. These services are used solely for security purposes.

Legal and Regulatory Authorities

jatbaz will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, by a court order, or by a lawful request from a competent authority. In such cases, jatbaz will disclose only the minimum data necessary to comply with the legal obligation.

Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jatbaz's business assets, personal data held by jatbaz may be transferred to the acquiring entity as part of that transaction. We will notify affected users by posting a notice on the platform before their data is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

The jatbaz platform uses cookies and similar client-side tracking technologies to deliver core platform functionality, maintain your login session, detect fraudulent activity, and gather anonymised analytics that help us improve the service.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Store your preferences such as language settings and display options so that you do not need to re-enter them on each visit.
• Analytics cookies: Collect anonymised, aggregated data about how users interact with the platform — for example, which pages are visited most frequently and how long sessions typically last. This data is used to improve platform design and performance. It does not identify you individually.
• Security and fraud-detection cookies: Used to identify unusual or suspicious activity associated with your session, including bot detection and IP consistency checks.

Managing Cookies

You may configure your mobile browser to block or delete cookies at any time through your browser's privacy settings. Please note that disabling essential cookies will impair your ability to use the jatbaz platform, including logging in and accessing your account. jatbaz does not currently respond to browser "Do Not Track" signals, as no universally accepted standard for this feature exists.

Data Retention

jatbaz retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, to maintain an active account relationship with you, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your registered account plus a minimum of five years following account closure, in accordance with financial record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years following account closure or the last transaction on the account, whichever is later.
• Transaction and payment records: Retained for a minimum of five years from the date of each transaction.
• Support and communication records: Retained for three years from the date of the last communication, unless the matter is subject to an ongoing dispute or legal proceeding.
• Gaming activity logs: Retained for five years from the date of each gaming session.
• Technical and device logs: Retained for a maximum of 12 months from the date of collection, unless a specific investigation requires retention for a longer period.

When personal data is no longer required for any legitimate purpose, jatbaz will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

Data Security

jatbaz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the jatbaz platform, including during login, deposits, withdrawals, and account management actions.
• Encrypted storage of all sensitive personal data on our servers. Financial credentials and identity documents are never stored in plaintext form.
• Access controls: Personal data is accessible only to jatbaz staff and authorised service providers who have a legitimate operational need, and only to the extent required for their specific function. All staff with data access are subject to confidentiality obligations.
• OTP verification for login and sensitive account actions, delivered to your registered Bangladesh mobile number, providing an additional layer of authentication beyond your password.
• Fraud monitoring systems that continuously analyse account activity for signs of unauthorised access, unusual transaction patterns, and other security anomalies.
• Regular security reviews of our platform architecture and data handling processes.

While jatbaz takes all reasonable precautions to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and interests, jatbaz will notify affected users promptly and take all reasonable steps to mitigate the impact of the breach.

Your Rights Regarding Your Personal Data

As a jatbaz user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data that jatbaz holds about you. We will provide this in a readable format within a reasonable time of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: In certain circumstances you may request the deletion of your personal data. This right is subject to limitations where we are required to retain data by law (for example, for KYC records and financial transaction logs). Requests for erasure that conflict with a legal retention obligation will be partially fulfilled where possible.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where technically feasible, you have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service.
• Right to Object: You have the right to object to processing of your data carried out on the basis of jatbaz's legitimate interests. We will consider your objection and cease processing unless we have compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Children's Privacy

The jatbaz platform is strictly intended for adults aged 18 years and above. jatbaz does not knowingly collect personal data from individuals under the age of 18. Registration by anyone under 18 is prohibited, and jatbaz employs age verification measures to enforce this restriction.

If jatbaz becomes aware that personal data has been collected from an individual who is under 18 years of age, we will immediately close the associated account, delete the relevant personal data to the extent permitted by law, and take any additional steps required to address the situation.

If you are a parent or guardian and believe that your child has accessed or registered a jatbaz account, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Third-Party Services and External Links

The jatbaz platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own game delivery infrastructure and may collect certain technical data directly from your device as part of the game delivery process. jatbaz is not responsible for the data practices of these third-party game studios and encourages you to review their respective privacy policies if you have concerns about data collected at the game level.

Payment processing for bKash, Nagad, Rocket, and Upay transactions is handled through third-party mobile financial service gateways. These services operate under their own privacy policies and data handling obligations as licensed mobile financial service providers regulated in Bangladesh. jatbaz shares only the minimum data required to execute your requested payment.

The jatbaz website does not contain outbound links to unaffiliated third-party websites. If you navigate away from jatbaz.com for any reason, your data practices are governed by the privacy policy of the website you visit, not by this Policy.

Changes to This Privacy Policy

jatbaz reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform and services. When material changes are made to this Policy, we will notify registered users by displaying a prominent notice on the jatbaz platform prior to the changes taking effect, and we will update the "Last Updated" date at the top of this document.

Your continued use of the jatbaz platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with the changes, you may close your account in accordance with the account termination provisions in our Terms & Conditions.

We recommend that you review this Privacy Policy periodically to stay informed about how jatbaz is protecting and using your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jatbaz holds about you, please contact our dedicated support team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]

Please note that the email address above is provided as plain text only and is not a clickable link. When contacting us regarding a data privacy request, please include your registered username and a clear description of your request so that we can locate your records efficiently and respond as quickly as possible.

For questions about responsible gaming, self-exclusion, or deposit limits, please visit our Responsible Gaming page. For general platform questions, visit our FAQ page.